PLEASE TRY AND ANSWER THESE QUESTIONS WHEN ASKING FOR SUPPORT

 If the computer produced an error message, what did it say? (On a PC, you can use ALT-Print Screen to place a copy of the error message on the
clipboard.)
* When does the problem occur? Is it when you turn the computer on or off? Is it when you are using a particular item such as the
modem or the printer? Or is it when you are using a particular program (for example, word processing, spreadsheet, game,
desktop publishing, digital photography, etc.)?
* Did you recently install software, hardware, or both? If so, what?
* Can you make the problem happen again? If so, what are the steps?
* Who is the manufacturer of your computer and what is the model?
* How much memory does your computer have (128MB, 256MB) and what type is it (SDRAM, DDR)?
* What size is the hard disk and how much space is available?
* What is the processor (Pentium, Celeron, K6, Athlon, PowerPC G3) and what is it's speed (700 MHz, 1.1GHz)?
* What operating system does it use (Windows 98, MacOS 9, etc.)?
* What is the model number and/or serial/identification number of the suspect hardware or software?
* When did you purchase the suspect hardware or software?

If you have trouble making a note or describing the problem to us, don't worry. We will be able to come around and you can demonstrate the fault to us,
the details above can however save us time when trying to diagnose and fix the problem, which in turn saves you money!